Need to return something? If so, the retailer might just have you keep it.
A growing number of retailers could tell customers to just keep items that will cost more to ship back than they are actually worth.
Reuters reported that 59% of retailers this year are offering what’s called “returnless” or “keep it” policies for unwanted products when the returns costs exceed value of the item. This is according to returns services firm goTRG.
The firm surveyed 500 executives at 21 major retailers, including Walmart and Amazon.
Last year, an estimated 26% of companies had such policies.
Reuters reported that retailers adopt technology to remove excess costs, more companies are adding returnless return policies for some online purchases.
The news outlet said goTRG CEO Sender Shamiss declined to name companies that use them, saying that is “not something that retailers want out there,” citing concerns people will take advantage of the policies.
Reuters reported that a typical return costs retailers about $30 — which includes transportation, sorting and reselling. Usually, items that can be resold are sold at a discount. Other times, items are disposed of.
Reuters talked with 17 shoppers who discussed return situations they’ve encountered.
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